GENERAL TERMS AND CONDITIONS

1. Definitions

“PST”: Premium Saffron Trading, registered in The Netherlands. “Customer”: Any business, entrepreneur, or professional entity purchasing goods from PST. “Parties”: PST and the Customer collectively. “Products”: All saffron and related goods supplied by PST.

PST supplies exclusively to business customers. Consumer law, including statutory withdrawal rights, does not apply.

 

2. Applicability

2.1 These Terms apply to all quotations, offers, orders, agreements, and deliveries by

PST. 2.2 Deviations are only valid if agreed in writing.

2.3 The Customer’s own terms and conditions are expressly rejected.

 

3. Offers & Quotations

3.1 All offers are non‑binding unless explicitly stated otherwise.

3.2 Validity is limited to the period stated in the quotation.

3.3 An order becomes binding only after written confirmation by PST.

 

4. Prices

4.1 All prices are in euros and exclude VAT, duties, transport, and surcharges.

4.2 PST may adjust prices due to market fluctuations or unforeseen cost increases.

 

5. Payment Terms

5.1 PST may require full or partial prepayment before shipment.

5.2 Payment deadlines are strict; failure to pay results in immediate default.

5.3 PST may suspend delivery until full payment is received.

 

6. Retention of Title

6.1 Products remain the property of PST until full payment is received.

6.2 Until ownership transfers, the Customer may not resell, pledge, or encumber the Products.

6.3 If payment is overdue, PST may reclaim the Products at the Customer’s expense.

 

7. Delivery

7.1 Delivery occurs at the address provided by the Customer.

7.2 Delivery times are indicative and not binding.

7.3 PST is not liable for delays unless explicitly agreed in writing.

 

8. Risk & Insurance

8.1 PST bears the risk of loss or damage until delivery to the Customer.

8.2 After delivery, all risks transfer to the Customer.

8.3 PST ships all orders fully insured according to its internal insurance policy.

 

9. Packaging & Transport

9.1 The Customer must inspect packaging upon receipt.

9.2 Visible damage must be documented with the carrier before accepting delivery.

9.3 Failure to document visible damage may void the right to compensation.

 

10. Returns & Quality Assurance (B2B Only)

10.1 All sales are final. Due to the nature of food products, PST does not accept returns.

10.2 Exceptions apply only in cases of:

• damaged goods

• contamination

• incorrect items delivered

10.3 Issues must be reported within 48 hours of delivery and include:

• photographic evidence

• batch numbers

• order reference

10.4 PST will assess the claim and may offer replacement or refund.

10.5 Claims submitted after 48 hours cannot be accepted.

 

11. Storage & Handling

11.1 The Customer is responsible for proper storage after delivery.

11.2 PST is not liable for defects caused by:

• improper storage

• exposure to heat, moisture, or light

• tampering or opening of packaging

• mixing with other products

 

12. Warranty

12.1 PST guarantees that Products meet agreed specifications at the time of delivery.

12.2 Warranty does not apply to:

• normal degradation of saffron

• damage occurring after delivery

• misuse or improper storage

 

13. Complaints

13.1 The Customer must inspect Products immediately upon delivery.

13.2 Visible defects must be reported within 48 hours; hidden defects within a reasonable time.

13.3 Complaints must be substantiated with evidence.

13.4 Filing a complaint does not suspend payment obligations.

 

14. Liability

14.1 PST is liable only for damages caused by intent or gross negligence.

14.2 PST is not liable for indirect or consequential damages, including:

• loss of profit

• loss of business

• reputational damage

• third‑party claims

14.3 PST’s total liability is limited to the invoice value of the Products concerned.

14.4 All claims expire 12 months after delivery.

 

15. Force Majeure

15.1 PST is not liable for failure to perform due to circumstances beyond its reasonable control, including but not limited to:

• natural events

• transport disruptions

• supplier failures

• strikes

• regulatory restrictions

15.2 In such cases, obligations are suspended. If the situation lasts more than 30 days, either Party may terminate the agreement.

 

16. Amendments

16.1 PST may amend these Terms at any time.

16.2 Substantial changes will be communicated in advance.

 

17. Transfer of Rights

17.1 The Customer may not transfer rights or obligations without PST’s written consent.

 

18. Governing Law & Jurisdiction

18.1 Dutch law applies exclusively.

18.2 The competent court is the District Court of Gelderland, The Netherlands.

 

19. Version

These Terms & Conditions were updated on 1 February 2026.